This Privacy Policy describes how Kiwi Lux (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.
Contact us:
After reviewing this policy, if you have further questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by email at: contact@kiwi-lux.com
Collection of personal information:
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below to learn more about what Personal Information we collect and why.
Device information:
Purpose of collection: to accurately load the site and to analyze site usage in order to optimize the site.
Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
Disclosure for marketing purposes: shared with our Shopify processor.
Personal information collected: web browser version, IP address, time zone, cookie information, sites or products you visit, search terms and how you interact with the site.
Order information
Purpose of collection: to provide you with products or services in order to fulfill our contract, to process your payment information, arrange shipping and provide you with invoices and/or order confirmations, to communicate with you, to review our orders for potential risk or fraud and, where consistent with preferences you have shared with us, to provide you with information or advertisements relating to our products or services.
Source of collection: collected from you.
Disclosure for commercial purposes: shared with our subcontractor Shopify.
Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you
Minors:
We do not intentionally collect personal information from children. If you are the parent or guardian and believe that your child has provided us with personal information, please contact us at the above address to request its deletion.
Sharing personal information:
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights in any other way.
Behavioral advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the site. To learn more about how Google uses your personal information, click here: https://www.google.com/intl/en/policies/privacy/. You can also disable Google Analytics by clicking here: https://tools.google.com/dlpage/gaoptout.
We share with our advertising partners information about your use of the site, your purchases and your interaction with our advertisements on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (to which you may consent, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases and the e-mail address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers that may be of interest to you.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Use of personal information:
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
Retention:
When you place an order through the site, we keep your personal information on file until you ask us to delete it. For more information on your right to erasure, please see the "Your Rights" section below.
GDPR:
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service and to request that your personal information be corrected, updated or erased. If you wish to exercise these rights, please contact us using the contact details above.
Your Personal Information will initially be processed in Ireland, and will then be transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Complaints:
As mentioned above, if you would like to make a complaint, please contact us by email or post using the details provided in the "Contact" section above.